Customer messaging & support software using Hybrid Tap

Customer messaging Support

Every customer has so many questions before buying the product, the resolving of such queries faster and efficiently creates a big difference in their return of investment. At the same time, such queries can’t consume heavy human resources, at the same time customers cannot be dumped with the huge FAQ docs and brochures. This is where AI plays an important role. One thing every single customer notices on a website is the tiny little floating button which consists Hybrid tap support service chatbot.

What if you can tap the combined efficiency of both human support agents and chatbots to convert your website visitors into customers, solve their queries in seconds, keep your customers engaged and win their trust?

Yes, our very own HYBRID TAP comes for your support.

Advanced level automated Conversions

An advanced level of automated conversations with your customers and carrying out workflows by tapping Hybrid efficiency of AI and Humans. Using chats and workflows combined efficiency and Intelligently capturing customer’s insights with immediate responses. Support your customers’ complete journey across all platforms using the dual power of Asthra Bot and Asthra Chat.

What’s Special About Hybrid Tap?

What differentiates Hybrid Tap from the rest of the chat systems or solutions available out there in the market? Why do you need Hybrid Tap in your business? The following game-changing features will answer all our questions

1. OMNI-CHANNEL SUPPORT

No one can predict the channel through which your next lead might arrive or the platform through which the next query or ticket may arise from your customer. Keeping track of such messages and replying to them is a high time and resource-consuming task. What if all messages from all channels flow through a single pipeline and the agents can use a common dashboard to reply to them and the replies reach the customers through the respective channel? Support your customers’ complete journey across all platforms starting from the website, apps, SMS, email to all social media platforms. Provide 24/7 support to your customer with constant monitoring and managing which reduces the chances of drop-offs. Even if your agents are offline or the ticket is raised during non-business hours, our AI will handle it swiftly and allocate properly.

2. RESPONSIVE MANAGEMENT

When one understands the market, the first thing they find out is the importance of human touch to close a deal successfully or to gain your customers’ trust. At the same time, we also need to keep in mind the importance of the resources and use them only when required. Now, using Hybrid Tap , when the users feel the need of human agents they can swiftly switch to live mode and talk with a human agent. Human support agents can take charge from the AI and close the deal/clear the ticket instantly-Hybrid potential at work. It’s basically the idea of bringing the best of both the world’s together to complete a complex task. How would it be like? Just imagine, you just have to create the flow or set the rules for your solution once and then relax; after that, all you have to do is supervise the flow and move on to the next big thing!

3. INTEGRATION WITH AI VOICE ASSISTANTS

It’s always the next big thing that fascinates the customers. Why limit your AI support just to text when u can provide the complete process flow through the common AI voice assistants available in the market. Easy one-tap integration with the various AI voice assistant platforms like google assistant, amazon alexa etc to provide your customers a hassle free voice support in the way they prefer. Use voice/text based demand generation systems to understand the real intent of your customers and validate them automatically and enable the contact center agents to act swiftly with proper and personalized solutions.

Integration with AI voice Assistants
4. SYNCHRONISED ALLOCATION

Now, the AI can work with humans to provide the best customer experience and make their journey more easy and effective. But what if only few agents are available with the company and they have to be utilized effectively? We have answer for that too. Allocation of support and other flow requests to human agents through both Manual as well as AI automated allocation mechanism allows segmentation based on the characteristics of the requests such as urgency, importance, quality etc. That is the live chat/query from various platforms will be aromatically or can be manually switched to the next available agent using a very advanced state-of-the-art AI scheduling mechanism.

5. SEAMLESS TRACKING

When you want to scale your business the first thing is to track your customers responses and their satisfaction. Also, keeping track helps the system to evolve continuously and keep learning and improving and also helps in forming a complete connected database of the customer to provide them personalized results in future endeavors. But, at the same time, this tracking of data should come with complete security and not affecting the simple organization of the dashboard. With Hybrid Tap, AI responses to the customer requests can be tracked completely and the reaction of the customers to the responses can also be tracked and used for simultaneous improvement or customer friendliness. Messages can be retrieved in a jiffy by simple queries and also the agent history can be traced effectively.

6. ENTERPRISE-GRADE ANALYTICS

Analytics is key to any business. Understanding the numbers and graphs helps you understand your target audience and their behavior better, which will help your product design and development. Live monitoring of all the details, responses and other insights across the system that helps in deep recursive learning and helps to provide personalized solutions to your customers in quick succession. We show you every single minute data regarding your business starting from bot engagements to chat engagements. We also help in analyzing your customers’ sentiments and help you improve your customer support. Variety of analytics using customized dashboards to suit your business better along with role privileges and security.

What’s makes Hybrid Tap stand out?

To give you a glance or a teaser of what our ideology of no-code and customization is behind this AI system, look at few of our unique layering behind it,

  • CUSTOM CRM INTEGRATIONS & API ENDPOINTS
  • INTELLIGENT NLP SYSTEM
  • COMPLETE CUSTOMER AND AGENT ANALYTICS
  • LIVE UPDATES VIA SMS AND PUSH NOTIFICATIONS
  • MEETING AND EVENT SCHEDULING ON THE GO
  • OCR AND FACIAL RECOGNITION FRAMEWORK
  • TEXT TO VOICE AND VOICE TO TEXT SUPPORT
  • EASY SWITCH BETWEEN NORMAL AND DARK MODES
Easy switch of modes

Wondering if this is all that we offer,

Definitely No

We can go on explaining you about the exciting features of HYBRID TAP created keeping in mind the importance of your business and the role we can play to help you grow by visualizing the great potential of the market. We will dive deeper into the wonders that HYBRID TAP can perform, the need of the hour use cases, how to effectively use the system, complete support manual etc., in the upcoming stories.

If you are already in love with the product and think it might help you in scaling your business, all you have to do is reach out for a free demo and convert your visitors to customers by providing 24/7 constant customer support and monitoring across various platforms and increase your revenue with HYBRID TAP.

To get a glimpse of the work that we do, you can visit us anytime! Also do check out our social media accounts for interesting technical updates and new features and experiments !