Increase your conversion rates by 113% by messaging potential customer after making initial contact using our bots.
Facebook bots have been so successful helping so many companies increase their revenue by reaching out to many people. They have set a trend worldwide and it has helped business so much Conversion, people started concentrating only on their Facebook business pages. Now, with the introduction of so many business features in Whatsapp starting from e-shop pages to Whatsapp money, bots in this platform has gained so much attention in the past couple of years. But why suddenly so much attention towards Whatsapp? To answer this question let me put forward few points and stats about this platform:
Most used chat messenger platform
Whatsapp is the biggest messaging service in the world, with over 3 billion users and almost 5 million business already actively using this platform. In fact it has become the default messaging for many across the world.
Easy Conversion to customers
Message a potential customer or make the website visitor text your bot and convert them into your customer. This conversion rate can be increased by 113% with the initial contact using our Whatsapp bots.
Better read ratio conversion
Whatsapp user spend roughly 273 minutes on the app every day, which is almost 5 hrs a day, the read ratio of the messages are also high since the amount of usage is very very high, so your messages have higher chances of getting noticed and read when compared to other apps.
Follow ups and Feedback made easy
Whatsapp being the most preferred messaging platform and people spending more time in it allows the business teams to follow up regularly and keep their users engaged and build the trust, also it becomes very simple for the customers to send a feedback or ask a question , since they are just a text away.
Scheduled allocation to multiple agents
Single business account can now be allocated to multiple agent dashboards using the omni-channel pipeline, which makes it easy for the 24/7 service to your customers by allocating the leads to the next available agent efficiently.
24/7 Support to customers
Smooth transfer from AI to human and provide 24/7support to your customers by allowing a multi agent access to the Whatsapp using an advanced scheduling algorithm
After finding out how important bots in WhatsApp can help your business grow, now let’s see what NIDI’s Hybrid Tap can do and how it can help you increase your revenue:
1. Broadcast Messages and Regular Follow-ups Reports
WhatsApp being the most preferred messaging platform and people spending more time in it allows the business teams to follow up regularly and keep their users engaged and build the trust, also it becomes very simple for the customers to send a feedback or ask a question , since they are just a text away. Choose the contacts and broadcast messages in a pool. Keep track of the messages and send follow up messages to keep your customers engaged.
2. Multi-agent Customer Support
Smooth transfer from AI to human and provide 24/7support to your customers by allowing a multi agent access to the WhatsApp using an advanced scheduling algorithm. Provide constant monitoring and managing which reduces the chances of drop-offs .Even if your agents are offline or the ticket is raised during the non-business hours, our AI will handle it swiftly and allocate properly.
3. Send Reports, Bills and Brochures
Transparency is a very important part of a successful business, showing the customers track of every single paisa they spend for products helps you win their trust and convert new customers into regular ones. So sending documents, tally reports, bills etc play a vital role here too. Completely automate your business by sending all your reports, stats , documents and brochures to your customers.
4.Complete Connectivity to personalized CRMs
When you want to scale your business the first thing is to track your customers responses and their satisfaction. Also, keeping track helps the system to evolve continuously and keep learning and improving and also helps in forming a complete connected database of the customer to provide them personalized results in future endeavors. Connect your admin-agent dashboard to a personalized CRM for your business or connect your existing CRM using API endpoints and SDKs provided.
5.Simple Management of Knowledge-Base Reports
Constantly edit and enhance the knowledge base of your bot to provide personalized results to your customers. Covert the unanswered questions by bot today into FAQs of tomorrow by enhancing the knowledge base through reinforced learning. Using the AI driven analysis of the user’s sentiments, personalize and enhance the knowledge base to support your customers better.
6.End to End Analytics and Reports
Analytics is key to any business. Understanding the numbers and graphs helps you understand your target audience and their behavior better, which will help your product design and development. Live monitoring of all the details, responses and other insights across the system that helps in deep recursive learning and helps to provide personalized solutions to your customers in quick succession.
It’s time to convert your visitors to customers
All you have to do is reach out for a free demo and Convert your business to WhatsApp and tap the unlimited potential of your market and increase your conversion rates by 113% with HYBRID TAP’s WhatsApp bots.