Understanding Omni-Channel Monitoring and its importance
No one can predict the Hybrid Tap channel through which your next lead might arrive or the platform through which the next query or ticket may arise from your customer.
Keeping track of such messages and replying to them is a high time and resource-consuming task. What if all messages from all channels flow through a single pipeline and the agents can use a common dashboard to reply to them and the replies reach the customers through the respective channel? Support your customers’ complete journey across all platforms starting from the website, apps, SMS, email to all social media platforms.
Provide 24/7 support to your customer with constant monitoring and managing which reduces the chances of drop-offs. Even if your agents are offline or the ticket is raised during non-business hours, our AI will handle it swiftly and allocate properly.
How can we help you Increase Your ROI with Hybrid Tap?
Customize, Deploy and Relax
Just imagine, you just have to create the flow or set the rules for your solution once and then relax; after that all you have to do is supervise the flow and edit/personalize it to suit your customers better. That is what you can do with Hybrid Tap Omni-Channel customer support. Customize the flow of your bot, edit the knowledge base or train the AI to answer effectively, choose your NLP engine based on its performance and your business need, then deploy it across all the platform and let it complete the job perfectly for you.
Smooth transfer from AI to human and provide 24/7support to your customers by allowing a multi agent access to the Whatsapp using an advanced scheduling algorithm. Provide constant monitoring and managing which reduces the chances of drop-offs .Even if your agents are offline or the ticket is raised during the non-business hours, our AI will handle it swiftly and allocate properly.
Offline Queries and Tickets
What about the tickets that are raised after the business hours of the company? What if a customer service is required when all the agents are offline? Hybrid Tap has a solution for this also making your chatbot more effective and provides the 24/7 support as mentioned above.Even if your agents are offline or the ticket is raised during the non-business hours, our AI will handle it swiftly and allocate properly. These tickets will be saved and be allocated after the agents come online and a mail will be sent stating that a ticket has been raised.
Complete Connectivity to personalized CRMs
When you want to scale your business the first thing is to track your customers responses and their satisfaction. Also, keeping track helps the system to evolve continuously and keep learning and improving and also helps in forming a complete connected database of the customer to provide them personalized results in future endeavors. Connect your admin-agent dashboard to a personalized CRM for your business or connect your existing CRM using API endpoints and SDKs provided.
Dashboards and Downloadable Reports
Live monitoring of all the details, responses and other insights across the system that helps in deep recursive learning and helps to provide personalized solutions to your customers in quick succession.We show you every single minute data regarding your business starting from bot engagements to chat engagements. We also help in analysing your customers’ sentiments and help you improve your customer support. Variety of analytics using customized dashboards to suit your business better along with role privileges and security.
It’s time to convert your visitors to customers
Support Your Customers’ Complete Journey Across all Platforms
All you have to do is reach out for a free demo and convert your visitors to customers by providing 24/7 constant customer support and monitoring across various platforms and increase your revenue with HYBRID TAP’s Omni- Channel Customer Support.