With over 100 million customers worldwide and 900 million products brought daily, improve your online product delivery and E-Commerce platforms management system using our Conversational AI
Online stores are steadily on the rise. This is mainly because of the increased speed and convenience. Understanding the data behind online shopping will help you build a strategic plan for your E-Commerce business. Online shopping is growing so fast that the global online shopping market size nearly hit 4 trillion in 2020.In the near future, small retailers may see up to 30% higher mobile conversion rates compared to larger retailers. And, if you haven’t gotten into eCommerce yet, it’s a great time to start. In 2019, it’s estimated there are 1.92 billion digital buyers, and eCommerce sales account for 14.1% of retail purchases worldwide. Since online shopping, in general, is growing so fast, the next statistic shouldn’t come as a surprise to you. In 2023, eCommerce retail purchases are expected to rise from 14.1% to 22%. Now how can we help you in your e-commerce success? With Hybrid Tap you can set up your E-Commerce platforms online and our Conversational AI will act as your virtual salesman selling products, giving recommendations, tracking orders, helping in discounts and referrals, serving as a customer support agent etc.
After finding out how important bots in e-commerce can help your business grow, now let’s see what NIDI’s Hybrid Tap can do and how it can help improve your online product delivery and management system:
Editable Workflows of E-commerce Platforms
Edit and Enhance the workflow of the bot to make the customer experience more friendly and easy. Covert the unanswered questions by bot today into FAQs of tomorrow by enhancing the knowledge base through reinforced learning. Using the AI driven analysis of the user’s sentiments, personalize and enhance the knowledge base to support your customers better. Customize the flow of your bot, edit the knowledge base or train the AI to answer effectively, choose your NLP engine based on its performance and your business need, then deploy it and let it complete the job perfectly for you.
Automated E-commerce Shops
Create product catalogues as per the user interests, provide offers, multiple choices, comparisons, downloadable brochures etc. Completely automate your business by sending brochures to your customers, product catalog displays, online payment gateways, product recommendations, tracking orders, discounts and referrals, promo codes etc. Also, keeping track helps the system to evolve continuously and keep learning and improving and also helps in forming a complete connected database of the customer to provide them personalized results in future endeavors.
Product Related Customer Support
Our Conversational AI will act as your virtual salesman selling products, giving recommendations, tracking orders, helping in discounts and referrals, serving as a customer support agent etc.Smooth transfer from AI to human and provide 24/7support to your customers by allowing a multi agent access to the Whatsapp using an advanced scheduling algorithm. Provide constant monitoring and managing which reduces the chances of drop-offs .Even if your agents are offline or the ticket is raised during the non-business hours, our AI will handle it swiftly and allocate properly.
Online Payment and E-commerce platforms Management
Integrate payment gateway of your choice through endpoints and APIs and allow the AI to complete the business process for you. Connect them with your flow across all platforms and deliver a customer friendly and easy online shopping experience to your customers with complete security and full customer support at their service during all times. By the increased speed and convenience that customers find with our new conversational AI, the trust increases and the target audience increase improving the inflow of the revenue.
Why US ?
To give you a glance or a teaser of what our ideology of no-code and customization is behind this AI system, look at few of our unique layering behind it,
- CUSTOM CRM INTEGRATIONS & API ENDPOINTS
- INTELLIGENT NLP SYSTEM AND INDUSTRY AI MODELS
- COMPLETE CUSTOMER AND AGENT ANALYTICS DASHBOARDS
- CONTINUOUS RECURSIVE LEARNING TO PROVIDE A PERSONALISED EXPERIENCE
- 24/7 OMNI-CHANNEL CUSTOMER SUPPORT
- GEO LOCATION TRACKING AND TAGS
It’s time to convert your visitors to customers
All you have to do is reach out for a free demo and convert your visitors to customers by improving your online product delivery and management system and automating your business using HYBRID TAP’s product delivery and management bots.