Customize your financial management process to fit in exactly the way you wish to operate using Conversational AI.
Best Hybrid Tap Solutions in USA
An advanced level of automating conversation with customers and carrying out the workflows by tapping the efficiency of both worlds to intelligently capture your customer's insights and respond to them immediately. Handle customer messages/questions/tickets across all channels/platforms, providing 24/7 service with constant monitoring and management to reduce drop-offs.
Human agents can take complete control over from the conversational engine any time to complete the conversational flow with the customers whenever they feel necessary or required to convert a lead and close the deal. This can be done through any channel in any format. Human service agents can take command of the Conversational AI system and quickly and easily finalize deals/clear tickets.
Support and other flow requests are assigned to human agents using both manual and AI methods. The automated allocation process allows segmentation of requests based on factors such as urgency, importance, and quality. Assign live chats/tickets to the next available agents, with the option of manual takeover or switching.
AI responses to customer requests can be tracked in detail, as can customer reactions to the responses, and both can be utilised to increase consumer friendliness at the same time. Customers' reactions to AI responses, as well as AI responses to client requests, may be tracked in great detail, which will aid in continuous improvement