Best Hybrid Tap Solutions in USA

hybrid tap



HYBRID TAP

An advanced level of automating conversation with customers and carrying out the workflows by tapping the efficiency of both worlds to intelligently capture your customer's insights and respond to them immediately. Handle customer messages/questions/tickets across all channels/platforms, providing 24/7 service with constant monitoring and management to reduce drop-offs.




RESPONSIVE DIRECTION

Human agents can take complete control over from the conversational engine any time to complete the conversational flow with the customers whenever they feel necessary or required to convert a lead and close the deal. This can be done through any channel in any format. Human service agents can take command of the Conversational AI system and quickly and easily finalize deals/clear tickets.

responsive direction
synchronised allocation



SYNCHRONISED ALLOCATION

Support and other flow requests are assigned to human agents using both manual and AI methods. The automated allocation process allows segmentation of requests based on factors such as urgency, importance, and quality. Assign live chats/tickets to the next available agents, with the option of manual takeover or switching.






SEAMLESS TRACKING

AI responses to customer requests can be tracked in detail, as can customer reactions to the responses, and both can be utilised to increase consumer friendliness at the same time. Customers' reactions to AI responses, as well as AI responses to client requests, may be tracked in great detail, which will aid in continuous improvement

text speech
instant notifications



INSTANT NOTIFICATIONS

Instant notify the customer regarding the office hours and availability of the human agents and thier servics. Also instanty notify the agent in case of request or hand-off.






IN-APP INTEGRATION

The live support or query clearance can be integrated within the app to avoid delays and switching to separate segments and to provide a customer friendly and a satisfied experience to your customers.

app integration
queries





MULTI-CHANNEL AND OFFLINE QUERIES

Agents will have a separate dashboard with messages from customers across all channels including the agent offline query and the system instantly loads up their data for a perfect conversation with the customer.

FEATURES OF HYBRID TAP

chat bots
AUTOMATED WORKFLOW USING CHAT BOTS
agent analysis
COMPLETE CUSTOMER AND AGENT ANALYTICS
live updates
LIVE UPDATES THROUGH PUSH NOTIFICATION
tracking sales
TEXT TO VOICE AND VOICE TO TEXT SUPPORT
flexible audio
MEETING SCHEDULING ON THE GO
intelligent NLP
INTELLIGENT
NLP SYSTEM
tracking sales
OCR FRAMEWORK
darkmode
DARKMODES AVAILABLE
customer support
LIVE CUSTOMER SUPPORT

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